Return and Refund Policy

Effective Date: September 20, 2026

At Avenmont Home Living, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order, subject to the conditions below.

1. 30-Day Return Policy

You may request a return within 30 days after the date your order is delivered.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned with original packaging, accessories, manuals, and included components when applicable.

• Not show unreasonable signs of use, damage, alteration, or misuse.

• Be accompanied by your order information or proof of purchase.

2. Free Returns and Exchanges

We offer free returns and exchanges for eligible items within the 30-day return period.

If an item arrives damaged, defective, incorrect, or materially different from the product description, please contact us as soon as possible with your order number and clear photographs of the item and packaging.

After reviewing your request, we will provide return instructions when a return is required.

3. Items That Cannot Be Returned

Certain items may not be eligible for return when they are:

• Used, damaged, modified, or altered after delivery.

• Missing original components or packaging where those components are necessary for resale.

• Damaged as a result of misuse, improper installation, or failure to follow product instructions.

• Specifically identified as non-returnable on the applicable product page.

Any applicable return restrictions will be disclosed before purchase.

4. Return Process

To start a return or exchange, please contact:

Email: brendaertle2247@outlook.com

Please include:

• Your full name

• Order number

• Item name

• Reason for the return

• Photos or other supporting information when applicable

Please do not send an item back before receiving return instructions from our customer service team.

5. Refunds

Once the returned item is received and inspected, we will process the approved refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

If you have not received an approved refund after the applicable processing period, please contact us at:

brendaertle2247@outlook.com

6. Damaged or Incorrect Orders

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us promptly.

We may request photographs or other information to help us verify the issue and determine the appropriate resolution.

Depending on the circumstances, we may provide a replacement, exchange, or refund.

7. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing the order.

Cancellation requests cannot always be guaranteed because orders may enter processing or fulfillment shortly after purchase.

If an order has already been shipped, the standard return process may apply.

8. Contact

For return, exchange, or refund questions, please contact:

Avenmont Home Living
Email: brendaertle2247@outlook.com